Central Access Point Coordinator

Organizational Description & Position Overview

Strategies to End Homelessness (STEH) is a nationally-recognized leader of a coordinated community effort to end homelessness in Greater Cincinnati. Since 2007, STEH has led a comprehensive system of care to prevent and eventually end homelessness in Cincinnati/Hamilton County. Working in partnership with 30 non-profit organizations, STEH coordinates a centralized emergency shelter hotline, homelessness prevention, street outreach, emergency shelter and housing solutions with the goal of ending homelessness.

STEH is hiring a Full Time Central Access Point (CAP) Coordinator position. This position has two main components: (1) Daily oversight of the Central Access Point Intake Line, and (2) Answer calls to the CAP intake line, assess the needs of callers, and assist callers by providing appropriate services and referrals.

Essential Job Functions

CAP Coordinator-Specific Functions

  • Maintain CAP Documents and Agency profiles.
  • Problem solve with agency staff when issues with, or questions about, the Coordinated Entry and CAP process arise.
  • Complete monthly, quarterly or yearly CAP reports as needed.
  • Data quality monitoring of all VESTA records.
  • Other duties as assigned by Coordinated Entry Manager or CoC Director.

Reception of CAP Intake Line Calls

  • Provide professional, customer friendly screening of all callers to the CAP intake line, conveying empathy and compassion for all callers.
  • Facilitate placement into, as well as cooperate and collaborate with, emergency shelters on behalf of families and individuals that are currently homeless, taking into consideration bed availability, household structure, and history with the shelter system
  • Facilitate connection to other appropriate community services.
  • Receive reports from the Street Reach app and forward to appropriate Street Outreach Team in a timely manner.
  • Document all calls answered in the HMIS in a timely manner.
  • Maintain a working in-depth knowledge of program eligibility and assessment criteria for all Cincinnati/Hamilton County area homeless services connected to CAP.

General

  • Participate in staff meetings and activities as appropriate.
  • Accept direct supervision by the Coordinated Entry Manager.

Position Qualifications

Education & Certification

  • High School Diploma or equivalent is required.
  • Bachelor’s degree in Social Work or closely related field is preferred.

Knowledge & Experience

  • Experience working respectfully with people in crisis who may have multiple complex needs including but not limited to domestic violence, alcohol and drug addiction, mental health, poverty, disability and homelessness.
  • Computer literate – HMIS (our local Homeless Management Information System, VESTA strongly preferred), Outlook, Excel, Word.
  • Ability to work independently while maintaining willingness to accept supervision.
  • Ability to work efficiently while paying close attention to detail.
  • Ability to communicate effectively, both orally and written, with persons experiencing crisis as well as community partners.
  • Demonstrate flexibility, deals effectively with new responsibilities and deadlines.
  • Ability to complete multiple tasks at the same time.

Travel Requirements

  • Must have own vehicle for occasional off-site meetings in the community.

Competitive Benefits

  • Health, dental, and disability insurance.
  • Paid time off including holidays and vacation.
  • Savings plan with company match.

Strategies to End Homelessness, Inc. is an equal opportunity employer.

Interested and qualified candidates should send cover letter & resume to: HR@end-homelessness.org


 

Central Access Point Intake Specialist

Organizational Description & Position Overview

Strategies to End Homelessness (STEH) is a nationally-recognized leader of a coordinated community effort to end homelessness in Greater Cincinnati. Since 2007, STEH has led a comprehensive system of care to prevent and eventually end homelessness in Cincinnati/Hamilton County. Working in partnership with 30 non-profit organizations, STEH coordinates a centralized emergency shelter hotline, homelessness prevention, street outreach, emergency shelter and housing solutions with the goal of ending homelessness.

STEH is hiring a Part Time Central Access Point (CAP) Intake Specialist position. CAP Intake Specialists serve as the primary access point for potentially homeless and homeless families and individuals seeking homelessness prevention services or emergency shelter within the Greater Cincinnati and Hamilton County area. CAP Specialists will answer calls to the CAP intake line, assess the needs of callers, and assist callers by providing appropriate services and referrals.

Essential Job Functions

Reception of CAP Intake Line Calls

  • Provide professional, customer friendly screening of all callers to the CAP intake line
  • Convey empathy and compassion for all callers.
  • Assess current family situation (homeless or at risk of homelessness).
  • Facilitate placement into, as well as cooperate and collaborate with, emergency shelters on behalf of families and individuals that are currently homeless, taking into consideration bed availability, household structure, and history with the shelter system.
  • Facilitate same or next day connection to, as well as cooperate and collaborate with other partner agencies including but not limited to the Supportive Services for Veteran Families and the Shelter Diversion Programs.
  • Facilitate connection to other appropriate community services (including the Domestic Violence Crisis Hotline), as needed.
  • Complete relevant screenings with callers to assist in determining eligibility for special programs or agencies.
  • Document all calls answered in the HMIS in a timely manner.

Position Qualifications

Education & Certification

  • High School Diploma or equivalent is required.
  • Bachelor’s degree in Social Work or closely related field is preferred.

Knowledge & Experience

  • Experience working respectfully with people in crisis who may have multiple complex needs including but not limited to domestic violence, alcohol and drug addiction, mental health, poverty, disability and homelessness
  • Computer literate – HMIS (our local Homeless Management Information System, VESTA strongly preferred), Outlook, Excel, Word.
  • Ability to work independently while maintaining willingness to accept supervision
  • Ability to work efficiently while paying close attention to detail.
  • Ability to communicate effectively, both orally and written, with persons experiencing crisis as well as community partners.
  • Demonstrate flexibility, deals effectively with new responsibilities and deadlines
  • Ability to complete multiple tasks at the same time
  • Willingness to learn about and understand homelessness, homeless prevention, emergency shelters, and the community’s homeless services system as a whole

Travel Requirements
None

Competitive Benefits

  • Paid time off.
  • Savings plan with company match.

Strategies to End Homelessness, Inc. is an equal opportunity employer.

Interested and qualified candidates should send cover letter & resume to: HR@end-homelessness.org